Shipping

HOW LONG WILL IT TAKE TO DELIVER MY ITEM?

This can vary based on the delivery method that the seller has provided or that you have chosen, as well as where the item is being delivered from or to, the seller will have specified the shipping times on the shipping details section on their listing. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some sellers use shipping services that will allow you to track the delivery. If you want more information contact the seller by clicking on the envelope icon on their store front or on any of their items for sale.

WHAT SHIPPING METHODS CAN I CHOOSE?

You have a number of shipping methods depending on what the seller has decided to offer. If a shipping method you would like is not available, you should contact the seller and ask if they would be prepared to offer the alternative shipping method and add it to their listing.

WHY CAN’T I SELECT A SHIPPING OPTION?

It is likely that the seller hasn’t included a shipping option to your region. You can message the seller and ask them if they dispatch to your country, or if they would be happy to make an exception. Simply search for the seller using the search box at the top of the page and click on ‘send us a message’ on one of their product pages.

HOW DO I CHANGE MY ADDRESS ?

Log into your Tangorium account and click through to Account>settings>profile details. There you can choose to ‘edit’ an existing address.

MY ITEM HASN’T BEEN DELIVERED, WHAT SHOULD I DO?

We recommend you contact the Store directly by clicking on “Actions” then “Send Message” from the relevant order on your orders page. You can then follow up your order and ask for any tracking information that will help locate your order. If you don’t receive a response after a reasonable period of time then you can escalate the matter. If you have exhausted other methods of escalation and the issue remains unresolved, forward your purchase confirmation email to info@tangorium.com and we’ll take it from there.

WHO IS RESPONSIBLE FOR IMPORT DUTIES AND TAXES IN DESTINATION COUNTRY ?

Shipping fee is based on weight, quantity and country of delivery.

Please note, you may be responsible for import duties and taxes on your international order. The buyer is responsible for any custom taxes that occur in the destination country. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. 

There are wide variations of customs policies that you should contact your local customs office for more information.

Delivery times are estimated, we do not provide money-back guarantees for delays.